FAQs
Service questions
Details about facilities, network, ordering and support.
Network and facilities
Where do you operate?
Our active infrastructure is in Amsterdam. We quote colocation and interconnection at Qupra or Nikhef, subject to facility availability.
What is your ASN?
AS215605. Our network and facility presence are listed on PeeringDB.
What is your network capacity?
Current total provisioned network capacity is 40+ Gbps. Available capacity for a particular handoff is confirmed when we quote it.
How many peers do you reach?
300+ networks are reachable through exchange peering. That is not a count of private cross-connects.
Do you support full BGP routes and IPv6?
Yes. IP transit can include full IPv4 and IPv6 tables, BGP communities and RPKI origin validation.
Ordering and pricing
Do you publish prices?
A 1 Gbps IP transit commit starts from €250/month, ex VAT, on a 12-month term. InformatiQ has no setup fee for this offer. You supply a 10G-capable interface and arrange and pay for the facility cross-connect; InformatiQ supplies its network-side port. 10 Gbps is quote-only. Other services depend on the configuration and facility.
What is the contract term?
Virtual servers are month to month. The published 1 Gbps transit offer has a 12-month term. Other service terms are confirmed in the quote and service order.
How quickly can a server be ready?
Standard virtual machines can be delivered the same day. Dedicated hardware and colocation depend on current stock, space and facility scheduling.
Is there a free trial?
We do not advertise a free trial. For customer references, ask sales; an introduction is possible with the customer’s permission.
Is remote hands included with colocation?
Remote hands are quoted separately. Same-day availability is possible, with scope and timing confirmed when requested.
Operations and support
When is the network monitored?
IP transit is monitored 24/7. Standard non-transit monitoring is 12 hours a day, seven days a week. Managed NOC hours depend on the agreement.
What availability do you target?
The target is 99.99% for network service and colocation power, with measurement and remedies defined in the applicable service order.
How do I report an incident?
Email noc@informatiq.org with the service reference, symptoms and start time. Use the contact form or contact@informatiq.org for new quotes.
Are backups included with virtual servers?
Backups are optional. The frequency, retention and restore process are specified when ordered.