Managed NOC
Someone watching, who can also act
Monitoring and incident response for your infrastructure, staffed by the same engineers who run our own network. Alerts reach a person who can log in and fix it.
Coverage
Monitoring that ends in a resolution
Most monitoring tells you something broke. This tells you it broke, then someone does something about it.
24/7 coverage
Continuous monitoring with defined escalation paths and named contacts on both sides.
Real escalation
Alerts route to an engineer with access, not to a queue that opens at nine.
Network-aware
We operate AS215605 ourselves, so routing and reachability problems get diagnosed properly.
Incident records
Every incident gets a written timeline and a cause, not just a closed ticket.
Agreed thresholds
You define what constitutes an incident. We do not invent urgency to look busy.
On-site hands
Equipment in Qupra or Nikhef can be touched by someone in the building.