Terms of service

Agreement and orders

These terms apply to services ordered from Tmi InformatiQ (Business ID 3495687-9; VAT FI34956879). Each service order states the service, location, configuration, price, term and any service-specific conditions. If an order conflicts with these general terms, the order controls for that service.

Delivery

We confirm the delivery scope and expected date in the order. Facility work, hardware supply and third-party cross-connects may affect that date; we will notify you if an agreed dependency changes.

Customer responsibilities

You are responsible for your applications, content, credentials and equipment unless a managed-service order assigns a specific task to us. You must provide accurate routing authorisations and use the service in accordance with applicable law.

• Do not originate traffic intended to attack or disrupt another network.
• Do not send unsolicited bulk email or announce address space you are not authorised to use.
• Keep systems and contacts current so we can reach you during an incident.

Charges and payment

The order states recurring charges, setup fees, usage measurement, taxes and payment due date. For IP transit, 95th-percentile billing applies where specified in the order. We will identify any cross-connect or facility charge before ordering it on your behalf.

Service term

Virtual servers are generally month to month. Colocation and IP transit are usually ordered for twelve months. The signed service order controls the actual term, renewal and notice period.

Suspension and termination

We may act immediately to stop active abuse or an urgent threat to network security, and will notify you as soon as practical. Other suspension, cure and termination rights are set in the service order or required by law.

Customer equipment and data

Your equipment and data remain yours. The service order sets the process and timing for collecting hardware and exporting data at the end of service. We do not claim ownership of either.

Liability and governing law

The applicable order sets any agreed liability limits and remedies, subject to rights that cannot be excluded by law. The order also states the agreed governing law and dispute forum.

Contact

For a new order email contact@informatiq.org; for an existing service or incident email noc@informatiq.org. Postal correspondence: Tmi InformatiQ, 10 Rue Cambon, 75001 Paris, France.