Privacy policy

Who is responsible

Tmi InformatiQ is a Finnish sole proprietorship (Business ID 3495687-9; VAT FI34956879) and is responsible for the personal data described here. Our postal contact address is 10 Rue Cambon, 75001 Paris, France. For privacy requests, write to noc@informatiq.org.

Contact inquiries

When you send the contact form, we use the information to answer your inquiry, prepare a quote or support the service you asked about.

• We receive your first and last name, email address, service selection and message. You may also provide a phone number, company name and company website.
• Our server also records the country reported by Cloudflare and a shortened IP address. We do not store the full address in the inquiry database.
• We try to store and queue each inquiry in Cloudflare D1, and route it by email to our sales or NOC mailbox through Resend. Queued inquiries go to our HubSpot CRM: service-quote requests create a deal; general, peering and support requests create a contact note. If database storage is unavailable but email succeeds, we flag the message for manual CRM entry.

Website measurement

Cloudflare Web Analytics reports aggregate page and performance information without setting analytics cookies. Its browser script is served from static.cloudflareinsights.com.

We do not load HubSpot browser tracking or a HubSpot chat widget. HubSpot receives contact inquiries from our server after you submit the form, not a record of the pages you viewed.

Delivery monitoring

Our servers report email and CRM delivery failures, including inquiries needing manual CRM entry, to Sentry so we can investigate messages that need attention. These reports contain an event type, a request or job identifier, and limited delivery status or retry details. We do not send the inquiry text or contact details in those reports, and the site does not load a Sentry browser script.

Why we use the data

We process quote requests to take steps toward a contract at your request, and support inquiries to perform an existing agreement. For general and peering inquiries, we rely on our legitimate interest in answering relevant business and network requests. We use aggregate Cloudflare Web Analytics under our legitimate interest in understanding site performance and use.

Retention

Website inquiry records and undelivered CRM jobs in our Cloudflare database are deleted after 24 months. Delivered retry jobs have their inquiry payload removed. CRM records related to an ongoing customer relationship may be kept while needed for that relationship, legal obligations or a legitimate business record; ask us to review or remove a record that is no longer needed.

Service providers and transfers

Cloudflare hosts the site, database and aggregate analytics. Resend delivers inquiry email. HubSpot stores CRM contacts and inquiries submitted through the form. Sentry receives limited operational failure reports. These providers may process information in more than one country under their applicable data-processing terms.

We do not sell contact-form information or use it for third-party advertising.

Your rights

You can request access, correction or deletion, restriction of processing or data portability where the law allows, or object to processing. Email noc@informatiq.org. You can also complain to a data-protection authority in the country where you live or work, or where the issue occurred.

Updates

We update the date above when this policy changes. Material changes to website measurement or inquiry handling will be described here.