Managed infrastructure
Managed infrastructure
We can build and operate the servers and network your workload depends on. The agreement states what we maintain, what you own and when support is available.
Managed infrastructure
Set the operating boundary first.
Provisioning, maintenance, backups and network operations enter the scope only when listed in the written schedule. Your application remains yours unless the order says otherwise.
Provisioning
Specify, install and document the agreed hardware and operating system.
Maintenance
Schedule firmware and operating-system updates in an approved window.
Backups
Set backup frequency, retention and restore testing where ordered.
Network operations
Configure switching, VLANs, firewall rules and routing within the agreed boundary.
Defined responsibility
What the agreement covers
Included in scope
- Provisioning to an agreed build
- Maintenance and monitoring listed in the service schedule
- Infrastructure documentation and change records
Outside this scope
- Application development and product releases
- Systems outside the agreed inventory
Onboarding
How we start
- 01
Assess
Review the workload, architecture, dependencies and recovery needs.
- 02
Set responsibility
Agree ownership, access, maintenance, backups and support hours.
- 03
Build and hand over
Provision the environment, test runbooks and document the operating model.
Commercial scope
What determines the quote
- Service shape
- Managed infrastructure under a written responsibility schedule
- Price drivers
- Infrastructure footprint, coverage, change rate and backup scope
- Applications
- Remain customer-owned unless the order explicitly says otherwise